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Contact our compassionate team for inquiries, home healthcare consultations, or to discuss your care needs. We're here to support you and your loved ones.

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Frequently Asked Questions

Answers To Commonly Questions

How do I find the right caregiver for my loved one??

Our caregivers will meet with you and your loved one for a full assessment of everyone’s specific needs. We meet in the home initially so you feel more comfortable and allows us to do a safety inspection of the house. We’ll discuss what services are needed and what we provide. Caring Hands & Heart will develop a personalized care plan and work with you to modify it if necessary. Only then will we look through our list of skilled caregivers to find the one that matches your plan.

My loved one only needs help now and then. Can we get occasional help?

The great thing about home care is that we can personalize it to suit your exact needs. If you only need assistance around the house once or twice a week, we can help. If your loved one needs transportation to doctors’ appointments, we can do that too. Caring Hands & Heart is here to fill in the gaps that keep your senior relatives from leading an independent life.

What happens if something changes? Can you still help?

We can re-evaluate and adjust your loved one’s care plan at any time. We understand that health conditions can and do change. We can provide specialized in-home caregiving after hospitalizations, providing a sense of relief to both patients and families. If your loved one experiences a decline in cognitive abilities or serious illness, we will evaluate the current caregiver to determine if he/she is still qualified to provide quality care. If not, we will consult with you and explore substituting another of our caregivers with more training and experience. The health and safety of our clients are our top priorities at all times at Caring Hands & Heart.

Is there a long-term contract?

We don’t believe in long-term contracts when providing home care. We realize that there are all kinds of needs, from respite care to after surgery care, and for any time frame, from hours to weeks or longer. A family may need a few hours of respite care, or someone may need assistance after surgery. They don’t need to be in a nursing home for a year, or have a live-in nurse for months on end. Contact Caring Hands & Heart to see all the options we have for home care.

How soon can we start?

We prefer not to rush the evaluation process, if at all possible. Of course, there are always emergencies, and in those cases we can make exceptions, so please call us and we’ll work with you to see if there is a resolution.

How to get started?

If you’re ready to learn more about our home care services for your loved one, contact Caring Hands & Heart at (914) 415-7690 to set up an-in home visit. We’d be glad to discuss all the options available and help devise a personalized plan that fits your unique situation. We can find the perfect person and have the plan in motion in a matter of days!

Contact Us
  • (914) 415-7690 0r (929) 674-4754

  • 515 Boston Post Road #1037, Portchester NY 10573

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